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Shipping & Returns
Shipping Policy
All credit card information is processed by PayPal through their secure servers. We do not keep any credit card information on file.
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Upon receipt of payment, we will start processing your order. Most items are in stock, if you want a custom piece, it may take 3-5 days to produce. Once shipped, you will receive a tracking number by email, and can track your order with the delivery carrier.
Return & Exchange Policy
D2Designs will do a refund on any merchandise (except merchandise that is on SALE or discontinued items). There will be a return fee of $8.50 to cover shipping. Please follow the instructions below.
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1. D2Designs must be notified within 14 days of receipt. Please contact us at d2dsignsandjewelry@gmail.com or call 682-433-8383
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2. Shipping paid on the original order is non-refundable. All sales are final on sale and clearance items. Does not apply if shipping is free through one of our Store Platforms.
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3. The merchandise must be received in perfect condition. We will send you a return address label. Please take appropriate care with packing to protect the jewelry against damage during the shipping process. When we receive the piece, your account will be credited less $8.50 shipping fee.
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4. If the jewelry is damaged when you receive the package due to shipping, please contact us immediately. We will discuss a repair, replacing it with a new piece, or a custom-made piece. You must send the damaged item back to D2Designs within 7 days of receipt.